Shipping policy

Last updated: [16-09-2026]

Order Processing

Orders are processed and dispatched within [1–2] working days of confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

Delivery Time

Once dispatched, estimated delivery time is:

  • Metro cities: [2–4] working days
  • Rest of India: [4–7] working days
  • Remote or interior pincodes: [7–10] working days

These are estimates, not guarantees. Delays caused by courier partners, weather, strikes, festivals or other events beyond our control are not the responsibility of Viswo.

Shipping Charges

  • Free shipping on prepaid orders above the minimum order value mentioned on our website
  • A standard shipping fee applies on orders below that value
  • COD orders carry an additional handling fee

All charges are shown clearly at checkout before payment.

Serviceability & COD

We currently ship across India only. We do not offer international shipping at this time. Cash on Delivery is available on select pincodes and up to the maximum order value shown at checkout. You can check serviceability by entering your pincode on the product page.

Tracking Your Order

A tracking ID and courier link are sent to your registered email and WhatsApp number once your order ships. Tracking may take 24–48 hours to become active.

Delivery Address

Please ensure your address, pincode and mobile number are complete and correct. Viswo is not responsible for orders lost or delayed due to incorrect or incomplete address details. Address changes are possible only before dispatch.

Failed Delivery & RTO

Couriers make up to 3 delivery attempts. If the parcel is refused, or delivery fails because you are unavailable or unreachable, the order is returned to us.

  • Prepaid orders: refunded after deducting forward and return shipping charges
  • COD orders: repeated refusals may result in COD being disabled for your number

Damaged or Missing Parcels

Please do not accept a parcel that is torn, open or tampered with. If you notice any issue after delivery, record an uncut unboxing video and contact us within [48] hours — see our Return & Refund Policy for the full process.

Contact Us

Viswo · [helpviswo@gmail.com] · [+91-7417440668] [Mon–Sat, 10 AM – 6 PM IST]