Refund policy
Last updated: [16-09-2026]
Return Window
Return request must be raised within 30 days of delivery. Once approved, the pickup and return process takes 4 to 7 working days.
Photo & Video Proof (Mandatory)
We accept returns only with real photos and a video of the product you received — stock or edited images are not accepted. Please share:
- Clear photos of the product showing the issue
- Photo of the outer packaging with the shipping label
- A video showing the damage or defect
- An uncut unboxing video — compulsory for damaged, wrong or missing items
Requests without valid proof will be rejected.
Returns Are Accepted For
Damaged or broken products, wrong item/size/colour, defective or non-working products, missing items, or products materially different from the website description.
Conditions
Product must be unused, unwashed and undamaged, with all original tags, packaging, accessories, free gifts and invoice intact.
Non-Returnable Items
Innerwear and intimate apparel, opened cosmetics and personal-care products, edibles, customised or made-to-order products, and items marked Final Sale.
How to Return
- Email [helpviswo@gmail.com] or WhatsApp [+91-7417440668] within 30 days.
- Share your Order ID, registered mobile number, reason and the required photos/video.
- We review within 24–48 hours and arrange a reverse pickup once approved.
- Every returned item goes through a quality check. If it fails QC, the product is sent back and no refund is issued.
Refunds
Refunds are initiated within 24–48 hours of a successful quality check.
- UPI / Net Banking: 3–5 working days
- Debit / Credit Card: 5–7 working days
- Wallet: 1–3 working days
- COD: credited to the bank account or UPI ID shared by you, 5–7 working days
Viswo is not responsible for refunds sent to incorrect details provided by the customer.
Exchange & Shipping Charges
Replacements are subject to stock availability; if unavailable, a full refund is issued. Return shipping is free when the fault is ours. Original shipping and COD charges are non-refundable otherwise.
Cancellation
Orders can be cancelled free of cost before dispatch. Prepaid cancellations are refunded within 5–7 working days.
Contact Us
Viswo · [helpviswo@gmail.com] · [+91-7417440668] [Mon–Sat, 10 AM – 6 PM IST]